Disruptions, on both a global and local scale, are inevitable. Whatever the cause, whether it is a health crisis, a natural disaster, an economic recession, or something else, businesses need to be able to adapt to periods of increased volatility. As cloud technology has proven to be a key resource in times of change, our Product Manager, Niall, looks at the importance of hyperautomation in helping businesses remain agile.
The Importance of Customer Experience and Digital Acceleration
As the world has been forced to adapt to the ongoing health crisis and the associated societal and economic difficulties, it has been crucial that businesses have been able to continue to deliver for their customers. While cost efficiency may have been the key performance indicator for business success in 2019, now speed and customer experience take precedence.
